FAQs

If you need help, we have a list of frequently asked questions and answers. We strive to give you the best buying experience possible. Click a question below to view the answer.

• • • What should I do if I forget my password ?

      Click on "Forgot your password ?" directly under the "Login" field on the login page and enter your e-mail address on the following page.
      
      

    • How do I change my e-mail address ?

      You can change your email by clicking the “my personnal information” tab in the “My Account” section.
      
      

    • How do I change my shipping address ?

      You can change your address by clicking the “my addresses” tab in the “My Account” section. However, during the order process, you are always given the option so specify a different delivery address.
      
      

    • How can I view my past orders ?

      By clicking the "Orders history and details" tab in in the “My Account” section.
      
      

    • Can I have my order delivered to another address ?

      We can ship your order to any address you specify, be it your office to make sure you don’t miss the courier, or somebody else’s. Simply enter the delivery address of your choice using “add a new address” at step 2 of the order process.
      
      

    • How much are the shipping costs ?

      The shipping costs will be automatically calculated during the checkout process, based on the address and destination country, the chosen shipping method, as well as the dimensions and weight of the ordered products.
      
      

    • Where do you ship ?

      Algeria, Andorra, Antigua and Barbuda, Argentina, Australia, Austria, Bahamas, Bahrain, Barbados, Belgium, Belize, Brazil, Brunei, Bulgaria, Canada, Cape Verde, Cayman Islands, Chile, China, Colombia, Costa Rica, Croatia, Cuba, Cyprus, Denmark, Egypt, Finland, France, Germany, Gibraltar, Greece, Guatemala, Guernsey, Honduras, HongKong, Iceland, Indonesia, Ireland, Israel, Italy, Japan, Jersey, Jordan, Kuwait, Lebanon, Liechtenstein, Luxemburg, Malaysia, Maldives, Malta, Martinique, Mexico, Monaco, Montenegro, Morocco, Netherlands, Netherlands Antilles, New Zealand, Norway, Panama, Portugal, Qatar, Reunion Island, Russian Federation, Saint Barthelemy, Saint Lucia, Saint Martin, Saudi Arabia, Singapore, South Korea, Spain, Sweden, Switzerland, Taiwan, Thailand, Tunisia, Turkey, United Arab Emirates, United Kingdom, United States, Uruguay, Venezuela.
      
      

    • My country is not in the list but I want to buy your products :

      Contact us by email to see whether we can reach you.
      
      

    • How can I pay ?

      We accept all credit/debit cards and bank transfers.
      
      

    • Is it safe ?

      Absolutely ! Check the green padlock and “secure” field in your browser’s address bar. We do not store any credit card information : during the payment process, you will be directed to the 3D-secure Redsys platform which will handle your credit card payment.
      
      

    • How do I order ?

      Simply browse our website’s products. When you find something you want, click on “add to cart”, then “continue shopping” if you want to add more products or “proceed to checkout” if you’re done.
      
      

    • Where is my order?

      hen your parcel leaves our workshop, you will receive a confirmation e-mail together with a tracking number and a link where you can track your parcel.
      
      

    • Do you accept returns ?

      Of course ! See our returns policy in our Terms and Conditions for more details.
      
      

    • When will I receive my order ?

      This will depend of several factors such as the stock status of the products, the chosen shipping method, the destination country and whether your order needs to go through a custom clearance process.
      
      

    • Are all your products in stock ?

      No. Altough we carry stock of the most common products, specific products like some replacement parts and made to order top of the range windlasses or thrusters have to be ordered directly to the factory in Italy, where they might be in stock or have to be produced. In such cases, we normally advise our clients that there will be a lead time between 1 and 3 weeks before the products can be shipped. We will always endeavour to keep you informed of delays to make sure you get your order as fast as possible.